Mateo Hela

GT Stewart Solicitors

• Acted as sole IT lead for ~2 months during IT Manager's absence; owned incident triage, vendor escalation, server/backup checks and telephony support across 16 offices.
• Sustained continuous IT service delivery for ~260-280 users under high pressure: resolved critical incidents, managed SLAs and coordinated remote/on-site fixes.
• Manage and administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Azure AD / Azure AD Connect and Intune.
• Operate and maintain VMware vSphere, Omnissa Horizon and on-prem Windows Server infrastructure.
• Maintain 3CX VoIP telephony and core network services (DHCP, VLANs, Wi-Fi); coordinate with ISPs and third-party vendors.
• Build PowerShell and Python scripts for user provisioning, device enrolment and routine maintenance.
• Manage asset lifecycle, device imaging and contribute to annual IT strategy and planning.

Joskos Solutions

• Supported multi-site education environments: user account management, Azure AD/Intune device management, Office 365 administration and local network support.
• Implemented and supported third-party systems (Net2, BrightSign, PC-NVR SmartPSS, InVentry, ParentPay, SIMS, Papercut).
• Delivered server maintenance, backups, patching and endpoint remediation (Sophos Central); assisted in GDPR-sensitive investigations.
• Automated routine tasks using PowerShell and Python to reduce provisioning time and minimise errors.
• Managed the Technical ICT department including procurement, asset management and licence records.
• Delivered first-class customer service ensuring resolutions within defined SLA timeframes.

Creator & Developer

Personal growth platform for goal tracking, habit building & journaling

• Designed, built and deployed a full-stack personal growth platform with goal tracking, habit building and journaling.
• Built with Django REST framework, PostgreSQL, server-side rendering and responsive UI.
• End-to-end ownership as sole developer: architecture, backend, frontend and deployment.