Results-driven IT Infrastructure Supervisor with 5+ years' progressive experience leading technology operations across 16 geographically dispersed offices in the legal sector. Currently directing cloud infrastructure (Azure AD/Entra ID, Intune MDM, Microsoft 365), network architecture, and endpoint security for GT Stewart Solicitors — delivering high-availability systems that keep fee-earners productive and compliant. My responsibilities cover the full spectrum of enterprise IT — from cloud identity management and endpoint deployment to virtualisation, telephony, and network infrastructure.

Key Achievements & Responsibilities

  • Assumed sole ownership of IT operations for 280 users across 16 offices during the IT Manager's unplanned absence — just six months after joining. Architected incident triage protocols, managed vendor escalations, and executed proactive infrastructure monitoring that sustained continuous service delivery and prevented critical outages under high-pressure conditions.
  • Microsoft 365 & Cloud Identity — Administer hybrid cloud infrastructure spanning Exchange Online, Teams, SharePoint, OneDrive, Azure AD/Entra ID, Azure AD Connect, and Intune MDM. Ensure secure identity and access management, endpoint compliance, and GDPR-aligned policy enforcement across a dispersed multi-site estate.
  • Virtualisation & Server Infrastructure — Engineer and maintain VMware vSphere, Omnissa Horizon VDI, and on-premises Windows Server environments. Manage capacity planning, performance monitoring, and business continuity protocols to sustain high-availability services.
  • Telephony, Networking & Vendor Management — Lead 3CX VoIP telephony operations and core network services (DHCP, VLANs, Wi-Fi). Manage ISP and third-party vendor relationships through structured change management to resolve outages and optimise performance.
  • Automation & Scripting — Build PowerShell and Python automation for user provisioning, device enrolment, and routine maintenance — reducing manual administrative overhead and improving deployment consistency across the estate.
  • User Enablement & Documentation — Champion end-user enablement through targeted training programmes and technical documentation. Drive first-contact resolution rates and reduce support ticket volume through accessible self-service resources.
  • Asset Lifecycle & Compliance — Streamline device imaging and asset lifecycle management processes to enforce security baselines and ensure compliant, repeatable deployments aligned with organisational and regulatory standards.
  • IT Strategy & Planning — Partner with senior stakeholders in annual IT planning and technology roadmap development. Align infrastructure investment priorities with legal sector compliance obligations and strategic business goals.